Refund & Cancellation Policy

1. Summary

• Unused balance is refundable within 30 days of the top-up that funded it.
• Balance already spent on successfully generated screens is non-refundable.
• Failed generations are never charged: any deduction is automatically credited back to your balance.
• Refunds are returned to the original card used for the payment, in the original currency.

2. What is refundable

Each top-up is treated separately. Within 30 days of a top-up you may request a refund of any part of that top-up that remains unspent on your pass. Where a pass has received several top-ups, deductions are applied to the oldest balance first, and only balance from top-ups made within the last 30 days is eligible.

Because the service is digital and delivered instantly, credit that has been used to generate a screen is consumed on delivery and cannot be refunded, except where we fail to deliver the output as described in the Delivery Policy.

3. Failed generations

If a generation fails and no downloadable output is produced, the screen is not charged. If a deduction was made before the failure was detected, the same amount is credited back to your balance automatically. If you believe a generation was charged but failed, or the output was corrupt or empty, contact us within 30 days with the approximate time of the generation and we will investigate and credit your balance where appropriate.

4. How to request a refund

• Email admin@optimuscode.online from the email address used at checkout.
• Include the receipt or transaction reference for the top-up and the amount you wish to refund. Do not include your card number or your full pass key.
• We acknowledge requests within 2 business days and, once approved, submit the refund to our payment processor within 5 business days.

5. Refund method and timing

• Refunds are made only to the original card used for the purchase. We cannot refund to a different card, bank account or in cash.
• Refunds are issued in the currency of the original transaction. Any difference caused by exchange rates or fees applied by your card issuer is outside our control.
• Once we have processed a refund, the time it takes to appear on your statement depends on your card issuer, typically 5 to 10 business days.
• If the original card has expired or been cancelled, your issuer will normally route the refund to your replacement card or account. Contact your issuer if a refund does not arrive.

6. Cancellation

There is no subscription or recurring charge to cancel. A pass remains usable until its balance is spent or refunded. You may ask us to close a pass at any time; any eligible unused balance will be refunded under this policy and the pass key will be deactivated.

7. When we may decline a refund

• The request falls outside the 30-day window for the relevant top-up.
• The balance has already been spent on successfully delivered screens.
• The pass was used in breach of our Terms & Conditions, including prohibited uses.
• We have reasonable grounds to suspect fraud, or the payment is the subject of an open chargeback (in which case the dispute is resolved through the card scheme).

8. If we discontinue the service

If we permanently withdraw the service, we will refund any unused balance to the original payment method where possible, regardless of when the top-up was made.

9. Chargebacks

Please contact us before raising a dispute with your card issuer; most issues can be resolved within 2 business days. Keep copies of your receipts and transaction records. Multiple purchases may appear as multiple postings on your statement.

10. Changes to this policy

We may update this policy from time to time. Changes are posted on this page with a revised "Last updated" date and apply to top-ups made after that date.